comms confidence at a glance
Pacific Interactive’s Remote Communications Dashboard (RCD) provides visual confirmation of intercom system status for broadcast control rooms, network operations centers and operations who depend on intercom communications.
© 2025 Pacific Interactive
RCD’s Key features:
Monitors line connection status
Displays ALPHA updates in near real-time
Displays audio TX/RX levels
Provides health status alerts via e-mail or text message
RCD can run in a virtual machine (on-premises or in the cloud) or PI can provide completely integrated systems including hardware.
External data sources and APIs can be used to dynamically populate any column of data.
RCD server can communicate with multiple SIP servers, POTS GPIs and external data sources and simultaneously display hybrid data on a single display so RCD can include POTS, SIP and non-phone data on a single screen.
Browser-based. Works with Chrome, Edge, IE, Firefox, even thin clients like Raspberry Pi.
Mobile-friendly so RCD can be used from PCs, phones and tablets.
A change of line state (off-hook to on or on-hook to off) flashes the background of the associated line. The ALPHA descriptions are updated in near real-time and can be sourced directly from the intercom or from a variety of other data sources. Individual extension numbers are easily updated. Audio TX/RX metering is available for VOIP/SIP lines.
RCD provides health monitoring of critical data connections and hardware interfaces. In the event of a detected fault, the system can automatically send email to one or more responsible parties. This feature can also be configured to trigger text messages and pagers.
RCD supports a variety of implementations and can be sized for a single location with a few lines up to multi-national broadcast environments with numerous lines shared across multiple studios.
All column headings, labels, logos, and layout can be changed from clean, simple configuration files:
Layouts can range from a single, long list to multi-column, multi-page views.
Filters on a column value, so you can use a column for control room assignment and filter to show the lines assigned to a particular control room.
Sortable on any column so you can sort by control room, phone number, time frame, etc.
Columns can have custom headers (assigned by you in the config file).
Column data can be set to be fixed, dynamic (from external data sources) or editable.
Editable fields can be set to free text, drop-down box choice from a list or combo (both free-form and list-based).
Multiple views can be configured from the same server, including multi-language support.
© 2025 Pacific Interactive
RCD is flexible so features can be matched to suit requirements.
Add custom headers and columns.
Logos, colors, fonts, column names and layout can be modified to provide just the right look.
Connect to external data sources like automation systems and services such as VOIP.MS and Amazon Chime
© 2025 Pacific Interactive
Full localization support allows different users to access the same information in different languages.
Each example below illustrates a slightly different configuration and layout.
The TIF Tally system is available in different configurations to meet a wide array of requirements. The examples below illustrates a slightly different layout.
© 2025 Pacific Interactive
A simple, stand-alone system requires only that RCD be connected to analog contact closures which indicate the on-hook/off-hook status of each line. The system uses an integrated data store where all phone numbers, identifiers and ancillary data is stored and can be entered directly from an administration web page. Documentation for a stand-alone system as implemented at Univision can be seen here.
© 2025 Pacific Interactive
A full SIP implementation provides intelligent integration of SIP line status, audio send and receive meters, Virtual Matrix State and automatic update of all ALPHA information. Line status and ALPHA updates are nearly instantaneous, and all line changes are reflected in near-real-time even when initiated from Intercom Panels. A diagram of this system as implemented at NBC Universal at 30 Rockefeller Center can be seen here.
RCD as implemented at NBC’s 30 Rock Control Room 32 (1 of 11 installed). RCD is seen on the ceiling mount monitors on the right early in the clip and later on the left side. Look for the blue background and green highlights.